Our instinct in conflict is to respond right away and get tense. Matt Abrahams says the response should actually come last. In our recent episode with @LorraineKLee he walks through his CLEAR framework: check yourself, listen, explore, acknowledge, then respond. And remember, acknowledging what someone said does not mean you agree; it just means "I heard you." That small shift keeps you connected even when you disagree.
How do you stay calm when things get spicy?
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