How do you share strong feelings without coming across as overly emotional? Matt Abrahams has a two-step approach.
First, name it. Telling yourself "this is me being really excited" or "this is me being upset" creates space between you and the emotion. Then, down-regulate it by channeling it into a tool like a story, a testimonial, or data. You are not hiding your passion. You are putting it to work so people actually hear you.
How do you manage big emotions when you communicate?
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